Refund & Cancellation Policy
(this excludes bespoke Wedding or Event Orders)
If the order has already left our premises for delivery, we will try our best to cancel the delivery if possible. In this instance we will not be able to offer any refund. At our discretion we may offer a credit note for a later date.
We will offer a full refund on cancellation of plant and flower orders, providing this is done at least 72 hours prior to the order date, either by phone or email – providing the order was for one of our standard website products and not a bespoke order.
If you are regrettably unhappy with the product you receive, please let us know within 24 hours of delivery, and please keep the flowers or images of the fault. Flowers and plants are a fresh product so sometimes they don’t behave as we would like, are damaged, or in the case of something wilting or failing to thrive, following correct care and attention, we will make sure we remedy the situation at our expense. Our flowers generally receive fantastic feedback re their lifespan, so we hope not to hear from you!
We accept no liability for plants after 48 hours of delivery – we ensure they are well tended in optimum condition when they leave our premises, and can be adversely affected in a short time in unsuitable conditions.
We guarantee your cut flowers will last at least 5 days from delivery, following correct care and attention (instructions for which will be provided with your order). Softer stems (anemones, tulips) and specialty roses will never last as long as hardy berries or lilies for instance. Our bouquets are generally delivered in bud so please allow time for your bouquet to blossom and open – it may look very green on arrival! This ensures you receive the freshest stock.
Nothing makes us happier than a delighted email to praise our flowers! By all means feel free to rate us on Google or Facebook if you have the time.